A Word About Our Policies...

WARRANTY: This Limited Warranty is extended to the original purchaser/user and cannot be transferred. All Transfer Master Hi-Low beds and accessories are warranted for a period of One Year against defects. A detailed version of this warranty accompanies each bed and is available upon request.

Warranty does not cover products damaged in shipping. It is the responsibility of the customer to inspect the delivered goods upon arrival. Should damages exist, report it immediately to Transfer Master Products, Inc. and the carrier. The carrier will be responsible for repairing or replacing the product. Failure to report these damages upon delivery could result in a loss to the customer.

SHIPPING: All shipments are FOB origin unless otherwise approved by management. All shipments will be shipped using the most economical method unless purchaser requests otherwise and absorbs additional freight charges.

CREDIT/RETURNS: All returns must be pre-approved in advance by Transfer Master Products, Inc. and a Return Authorization form must be returned with product to insure proper credit. Customer is responsible for freight when returning product. Restock Fee is 35 percent plus all freight costs for standard items. Custom, used or altered items may not be returned. Any mattress or upholstered products may not be returned. Transfer Master Products, Inc. reserves the right to refuse any returns after 30 days.

FREIGHT DAMAGE: We package all items very carefully to minimize the likelihood of freight damage. The carrier who delivers our merchandise to you is responsible for loss and damage. Acceptance of the shipment by you is acknowledgement that all of the items were delivered in good condition. Therefore, all claims for loss or damage must be filed immediately with the "FREIGHT CARRIER." Notify our company, as well, so that we may document our records accordingly. When receiving a shipment, always note any visible damage on the delivery ticket. Should you need assistance with any claim, call Customer Service at: 800-475-8122.